The Account Manager Responsibilities include: 

• Familiar in the use of Abbott/St Jude, Medtronic, Boston Scientific, Biotronik and ELA/MicroPort programmers
• Management of remote device checks, alerts and patient enrollment, equipment requests utilizing Merlin, Latitude, Carelink, Biotronik and Microport websitesCommunicating with clients to understand their needs and explain product value 
• Grow existing client partnerships through identifying cross-growth opportunities to all services 
• Measure and track account growth potential with existing clients 
• Deliver on quarterly client goals 
• Build relationships with clients based on trust and respect 
• Collaborating with internal departments to facilitate client fulfillment 
• Collecting and analyzing data to learn more about consumer behavior 
• Keep accurate records pertaining to assigned accounts 
• Maintaining updated knowledge of company products and services 
• Resolving complaints and preventing additional issues by improving processes 
• Identifying industry trends 
• Acting as a client advocate with a focus on improving the patient experience 
• Duties as assigned 

Qualifications:

• 2 years experience with Cardiac Rythm Management (CRM) devices and equipment
• Experience with remote device transmissions (Carelink, Latitude, and Merlin and Biotronik)
• Demonstrated critical thinking ability to resolve problems and carry out instructions.
• Ability to effectively collaborate with physicians 
• Bachelor’s degree in sales, communication, or related field OR 4+ years experience as a CRM Account Manager
• Excellent problem-solving skills to resolve customer complaints or needs 
• Excellent verbal and written communication skills to communicate product ideas to clients 
• Up-to-date understanding of the industry’s consumer behavior 
• Strong customer service and interpersonal skills for dealing with different types of customers and clients 
• Exceptional analytical skills for analyzing client data 
• Time management and multitasking skills in order to handle multiple tasks and clients at once 
• Advanced motivational and negotiation skills 
• Strong organizational skills and attention to detail