Director of Operations
fulltime
IronRod Health
Required skills
· Proven experience as Director of Operations or equivalent position
· 10+ years senior leadership role in the appropriate field
· 5+ years of being a manager of managers, and overseeing mixed disciplinary teams
· Bachelor’s degree in business administration or related field
· Excellent organizational and leadership abilities, proactive and action orientated
· Effective written and public speaking skills, as well as the ability to develop and conduct effective presentations with large groups
· Proven ability to plan and manage operational process for maximum efficiency and productivity
· Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
· Strong working knowledge of industry regulations and legislative guidelines
· Experience leading and delivering business transformational initiatives in the organization in cross-functional work environments
· Experience in setting up and managing ticketing systems for work management
· Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)
· Superior negotiation skills in both internal and external settings
· Experience in Agile, Scrum, and other process management techniques
Desired skills
· Masters degree in Business Administration
· Certifications in Scrum, Agile, LeSS, and/or SAFe
· 1+ years of health information systems experience (e.g., EHR, practice management software, billing and payments) including end to end product delivery within MedTech and/or related industries
· Experience in rolling out HIPAA , ISO 27001, and SOC-2 Type 2 processes
· Experience taking a MedTech/Healthcare company from Series A to IPO
· Experience managing call centers, and/or working knowledge of improving inbound and outbound support services
· Lean Six Sigma or process improvement is a plus
· Prior experience managing remote teams is a plus
Job Location
Address:
2999 North 44th Street, Suite 145
Address 2:
Ste 650
City:
Phoenix
State:
AZ
ZIP Code:
85018