Director of Operations

fulltime

IronRod Health

Required skills 

· Proven experience as Director of Operations or equivalent position

· 10+ years senior leadership role in the appropriate field

· 5+ years of being a manager of managers, and overseeing mixed disciplinary teams 

· Bachelor’s degree in business administration or related field

· Excellent organizational and leadership abilities, proactive and action orientated 

· Effective written and public speaking skills, as well as the ability to develop and conduct effective presentations with large groups

· Proven ability to plan and manage operational process for maximum efficiency and productivity

· Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands

· Strong working knowledge of industry regulations and legislative guidelines

· Experience leading and delivering business transformational initiatives in the organization in cross-functional work environments

· Experience in setting up and managing ticketing systems for work management

· Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM)

· Superior negotiation skills in both internal and external settings

· Experience in Agile, Scrum, and other process management techniques 

Desired skills

· Masters degree in Business Administration 

· Certifications in Scrum, Agile, LeSS, and/or SAFe

· 1+ years of health information systems experience (e.g., EHR, practice management software, billing and payments) including end to end product delivery within MedTech and/or related industries 

· Experience in rolling out HIPAA , ISO 27001, and SOC-2 Type 2 processes 

· Experience taking a MedTech/Healthcare company from Series A to IPO

· Experience managing call centers, and/or working knowledge of improving inbound and outbound support services 

· Lean Six Sigma or process improvement is a plus

· Prior experience managing remote teams is a plus

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