Operations Trainer


IronRod Health



  • Develops training programs, project plans, timelines, and deliverables for training projects that enable employees to meet compliance requirements and close employees' knowledge and skill gaps.
  • Assembles teams of subject matter experts and other relevant parties to execute  project plans.
  • Develop in-person trainings, e-courses, webinars, simulations, job aids, tests, and other tools and materials as appropriate.
  • Works with external vendors to identify, and select, training solutions as needed.
  • Designs  and deploys performance measurement systems to compare pre-training and post-training levels of performance. Prepares documentation for leaders  that illustrate post-training performance changes maintaining alignment  between training activity and the organization's key performance indicators (KPIs).
  • Acts as subject matter expert on training matters and provides guidance regarding training methodology, technologies, and documentation.
  • Provides coaching support to SMEs who conduct training.
  • Designs and implements methods for facilitating the transfer of learners' newly acquired skills from training to their jobs.
  • Creates coaching tools to assist people leaders in coaching and reinforcing training on the job.
  • Works with people leaders to mitigate, or respond to, performance shifts that are likely to occur over time after training has been conducted.
  • Devises skill sustainment plans for deployment as new employees come on board.
  • Creates and implements project plans, monitors timelines, and works to ensure deadlines are met.
  • Serves as the resource for business process training materials in response to staff needs.
  • Attends and participates in meetings and committees to discuss business process related issues and contribute to departmental projects as a team member.
  • Performs other related duties as assigned.


  • Bachelor’s degree from an accredited institution with a minimum of three (3) years’ experience in a production environment, or four to six (4-6) years relevant experience.
  • Healthcare related industry preferred.
  • Project management training/experience required.
  • Demonstrated ability to handle multiple tasks and implement solutions to complex problems using the best available technology.
  • Demonstrated ability to gauge the effectiveness of training plans and delivery required.
  • Demonstrated ability to present information in a manner that engages the audience and enables them to understand and retain the message.

Job Location


2999 North 44th Street, Suite 145

Address 2:





ZIP Code: