The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

 The Patient Specialist Responsibilities would include but not limited to:

• Meet outbound of call volume quota
• Manage client accounts
• Comply with HIPAA regulations
• Accurately log daily activity
• Provide detailed precise notations of patient conversations
• Responsible for educating PTs regarding remote monitoring
• Enrollment of PT information and equipment ordering
• Technical support knowledge of remote monitors
• Assist with remote monitor set up and maintaining connection
• Ability to multitask and provide highest quality of service
• Discuss general insurance coverage with patients
• Insurance verification and check benefits

Education, Work Experience and Requirements:

• Bilingual (Preferred)
• Professional Communication
• Proficient in Microsoft Office Tools
• Minimum of 2 years of customer service and/or sales experience
• High School Diploma or equivalent

What we offer:

• Competitive pay, ongoing training opportunities and significant career advancement potential.