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Patient Specialist - National City, CA

Position Details:

The Patient Specialist position is responsible for educating patients regarding home monitors and providing on-going support.

Compensation:

$20-$23 per hour DOE

Job Description:

The Patient Specialist responsibilities would include but not limited to:

  • Meet outbound of call volume quota

  • Manage client accounts

  • Comply with HIPAA regulations

  • Accurately log daily activity

  • Provide detailed precise notations of patient conversations

  • Responsible for educating PTs regarding remote monitoring

  • Enrollment of PT information and equipment ordering

  • Technical support knowledge of remote monitors

  • Assist with remote monitor set up and maintaining connection

  • Ability to multitask and provide highest quality of service

  • Discuss general insurance coverage with patients

  • Insurance verification and check benefits

 

Qualifications:

  • Spanish speaker a PLUS

  • Proficient in computer systems

  • Minimum of 2 years of customer service/sales experience

  • High School Diploma or equivalent

 

Additional Information:

IronRod Health is an equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Employment Type: Full-time

 

Benefits Offered:

  • 401K

  • Medical insurance

  • Dental insurance

  • Vision insurance